Making a Warranty Claim
To make a warranty claim, customers must submit their request in writing via email to:
After receiving your inquiry, our customer support team will inform you about the next steps in the complaint and warranty process.
Please also refer to our Right of Withdrawal / Return and Refund Policy for additional information regarding returns and defective products.
Claiming a Warranty in the Case of a Gift
If one customer (Customer 1) purchases a product from NX 3D and gives it to another person (Customer 2), a warranty claim can only be processed if Customer 2 has the relevant purchase information from Customer 1.
This information may include:
-
Email address used for the purchase
-
Order number
-
Customer name
-
Shipping address
-
Billing information
The information provided should correspond to the original order so that we can verify the purchase.
Documentation Requirement
A warranty claim must include clear photos of the product and the alleged defect.
The photos should clearly show:
-
The product concerned
-
Its size and color
-
The alleged defect or damage
Additional information or photos may be requested if necessary to assess the claim.
Note Regarding the Warranty Commitment
Consumers retain their statutory rights regarding defects in purchased products, regardless of whether they make a warranty claim under this warranty statement.
Depending on the applicable law, these rights may include subsequent performance, cancellation of the contract, price reduction, or compensation for damages. The applicable statutory limitation periods also remain unaffected.
Liability
This warranty statement does not grant any additional claims for compensation for consequential damages or other damages beyond the rights provided by applicable law.
Limitation Period
Warranty claims should be reported as soon as possible after the defect or damage is discovered.
Any applicable warranty periods and limitation periods are governed by the applicable law and the specific warranty conditions for the product.
NX 3D reserves the right to request additional information or documentation necessary to assess a warranty claim.